Support
Reliable technical support — so your open-source infrastructure stays stable and your team always gets help when they need it.
Submit a Ticket
Via email, form or direct chat — reach us in whichever way is most convenient for your team.
Triage & Prioritisation
We assess the urgency of your issue and assign it to the right expert — without bureaucratic detours.
Resolution
Our team analyses the problem, communicates transparently and delivers a lasting solution — no quick fixes.
Documentation
Every resolution is documented so your team can handle similar issues independently in the future.
What is included in support
From a simple question to a critical system outage — we have the right answer.
Software Troubleshooting
Issues with Nextcloud, Linux, LibreOffice, Matrix or any other system we have set up are resolved directly.
Security Updates
We monitor your systems for critical vulnerabilities and apply updates promptly and tested.
User Management
Onboard new employees, revoke access, reset passwords — we handle it quickly and securely.
Documentation & Guides
We create and maintain internal guides tailored to your specific environment.
Frequently asked questions about support
In standard support we respond within 1 business day. In priority support within 4 hours. Dedicated clients can reach us around the clock.
We provide support in both German and English — no language barriers, no translation errors, no outsourced call centres.
Yes — you can upgrade your support level at any time. Downgrades are possible from the next billing month.
New feature development, major infrastructure expansions and hardware repairs are not included in support. We will prepare a separate quote for such tasks.
Request support
Describe your situation — we will get back to you within 24 hours with the right offer.