[{"data":1,"prerenderedAt":129},["ShallowReactive",2],{"navigation-docs_en":3,"support-support_en":51},[4],{"title":5,"path":6,"stem":7,"children":8,"page":25},"En","/en","en",[9],{"title":10,"path":11,"stem":12,"children":13,"page":25},"Docs","/en/docs","en/1.docs",[14,26],{"title":15,"path":16,"stem":17,"children":18,"icon":25},"Getting Started","/en/docs/getting-started","en/1.docs/1.getting-started/1.index",[19,21],{"title":20,"path":16,"stem":17,"children":-1},"Introduction",{"title":22,"path":23,"stem":24,"children":-1},"Migration Roadmap","/en/docs/getting-started/migration-fahrplan","en/1.docs/1.getting-started/2.migration-fahrplan",false,{"title":27,"path":28,"stem":29,"children":30,"page":25},"Technologies","/en/docs/technologies","en/1.docs/2.technologies",[31,35,39,43,47],{"title":32,"path":33,"stem":34,"children":-1},"Nextcloud","/en/docs/technologies/nextcloud","en/1.docs/2.technologies/1.nextcloud",{"title":36,"path":37,"stem":38,"children":-1},"Matrix / Element","/en/docs/technologies/matrix","en/1.docs/2.technologies/2.matrix",{"title":40,"path":41,"stem":42,"children":-1},"ONLYOFFICE","/en/docs/technologies/onlyoffice","en/1.docs/2.technologies/3.onlyoffice",{"title":44,"path":45,"stem":46,"children":-1},"Ubuntu Linux","/en/docs/technologies/ubuntu","en/1.docs/2.technologies/4.ubuntu",{"title":48,"path":49,"stem":50,"children":-1},"Keycloak","/en/docs/technologies/keycloak","en/1.docs/2.technologies/5.keycloak",{"id":52,"title":53,"body":54,"cta":55,"description":68,"extension":69,"faq":70,"features":85,"meta":105,"navigation":62,"path":106,"seo":107,"stem":110,"steps":111,"__hash__":128},"support_en/en/10.support.yml","Support",null,{"title":56,"description":57,"links":58},"Request support","Describe your situation — we will get back to you within 24 hours with the right offer.",[59,63],{"label":60,"to":61,"trailing":62},"Get in touch","/contact?subject=Support",true,{"label":64,"to":65,"variant":66,"color":67},"See pricing","/pricing?tab=2","subtle","neutral","Reliable technical support — so your open-source infrastructure stays stable and your team always gets help when they need it.","yml",{"title":71,"items":72},"Frequently asked questions about support",[73,76,79,82],{"label":74,"content":75},"What response times can I expect?","In standard support we respond within 1 business day. In priority support within 4 hours. Dedicated clients can reach us around the clock.",{"label":77,"content":78},"What language is support provided in?","We provide support in both German and English — no language barriers, no translation errors, no outsourced call centres.",{"label":80,"content":81},"Can I upgrade my support level later?","Yes — you can upgrade your support level at any time. Downgrades are possible from the next billing month.",{"label":83,"content":84},"What is not included in support?","New feature development, major infrastructure expansions and hardware repairs are not included in support. We will prepare a separate quote for such tasks.",{"title":86,"description":87,"items":88},"What is included in support","From a simple question to a critical system outage — we have the right answer.",[89,93,97,101],{"title":90,"description":91,"icon":92},"Software Troubleshooting","Issues with Nextcloud, Linux, LibreOffice, Matrix or any other system we have set up are resolved directly.","i-lucide-wrench",{"title":94,"description":95,"icon":96},"Security Updates","We monitor your systems for critical vulnerabilities and apply updates promptly and tested.","i-lucide-shield",{"title":98,"description":99,"icon":100},"User Management","Onboard new employees, revoke access, reset passwords — we handle it quickly and securely.","i-lucide-users",{"title":102,"description":103,"icon":104},"Documentation & Guides","We create and maintain internal guides tailored to your specific environment.","i-lucide-file-text",{},"/en/support",{"title":108,"description":109},"Support – europioneer","Technical support for open-source infrastructure — email, priority or dedicated team. GDPR-compliant, in English and German.","en/10.support",[112,116,120,124],{"title":113,"description":114,"icon":115},"Submit a Ticket","Via email, form or direct chat — reach us in whichever way is most convenient for your team.","i-lucide-mail",{"title":117,"description":118,"icon":119},"Triage & Prioritisation","We assess the urgency of your issue and assign it to the right expert — without bureaucratic detours.","i-lucide-git-branch",{"title":121,"description":122,"icon":123},"Resolution","Our team analyses the problem, communicates transparently and delivers a lasting solution — no quick fixes.","i-lucide-check-circle",{"title":125,"description":126,"icon":127},"Documentation","Every resolution is documented so your team can handle similar issues independently in the future.","i-lucide-book-open","KpNQZHl1RYhum0odF_A03TK0QzdKfXHyQyhSyLrlDwg",1778110615112]